Shipping Policy
Welcome to KIDZY CASA! We aim to provide a smooth, quick and reliable shipping experience for all our customers across India and Internationally. We take utmost care in shipping of your products. Â Please read out shipping policy carefully before placing an order.
1. Shipping Locations
ü Domestic Shipping (India): We ship to all cities and towns across India, including remote areas.
ü International Shipping: We offer international shipping to selected countries. Availability and charges based on the location.
2. Order Processing and Dispatch Time
v Once your order is placed successfully, your ordered products are inspected thoroughly to ensure they are in a perfect condition.
v We will send you the product image to your whatsapp/ email before the orders are dispatched.
v Orders are typically dispatched within 24 hours after the order is placed successfully.
v But the processing time may take longer during peak seasons, festive sales or unexpected delays.
3. Shipping Charges and Delivery Time
3.1. Domestic Shipping (India)
|
Location |
Estimated Delivery Time |
Shipping Charges |
|
Within Coimbatore |
Within 1 working day |
₹60 Per Kg |
|
Within Tamil Nadu |
Within 1 -3 working days |
₹60 Per Kg |
|
Rest of India |
Within 3- 10 working days |
₹85 Per Kg |
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v Delivery time may vary due to unforeseen circumstances such as weather, courier delays or remote locations.
v Standard delivery charges may vary for bulk and international orders. Kindly contact us for more details via Whatsapp 9443249415.
3.2. Free Shipping
v Free Shipping on all orders above ₹1999.
v Orders below ₹1999 will have above stated standard shipping charges applied at checkout.
4. Order Tracking
v Once the package is shipped, you will receive a tracking link and details via SMS/Whatsapp/Email.
v You can track your order on the courier partner’s portal.
v If you do not receive the tracking details within 3 working days, please contact us at Phone No.9443249415 / Email Id: kidzycasa@gmail.com.
5. Delivery Guidelines
v Orders are delivered Monday-Saturday excluding public holidays.
v The courier will attempt delivery 3 times before returning the package to us.
v If the recipient is unavailable, the courier may leave a pickup notice or reschedule the delivery.
5. Unboxing Video Requirement For Claims
v For damaged, missing or incorrect items, an unboxing video is mandatory.
v The video must clearly show the sealed package, shipping label and unboxing process.
v Claims without an unboxing video will not be eligible for refund or replacement.
v Note: Outer cardboard box damage or dents in the tins or courier cover damage will not be considered as damage and cannot be claimed.
v Once claim is approved by us, our courier partner will pick up the product if it is unused and in original packaging.
6. Incorrect Shipping Address
v Ensure you provide the correct shipping address at checkout.
v If an incorrect address is provided, we are not responsible for lost or misdelivered packages.
v If the package is returned due to an incorrect address, customer must pay for re-shipping charges.
7. Return to Sender (RTS) Packages
v If a package is returned due to any of the following reason
a.      Incorrect or incomplete address
b.     Customer Unavailability
c.      Refusal to accept delivery
Customer must request a refund (excluding shipping costs).to the Phone No. 9443249415
8. Contact Information
For any shipping related queries, contact us at:
Email: support@kidzycasa.com
Phone:Â 9443249415
By placing an order, you acknowledge that you have read, understood and agreed to our shipping policy.
