Cancellation and Refund Policy
At KIDZY CASA, we are committed to delivering quality products and ensure customer satisfaction with every order. We offer hassle-free cancellation, refund and replacement/exchange. Please read out cancellation, replacement & refund policy carefully before placing an order.
1. Order Cancellation Policy
1.1 Cancellation /Modification Window
ü Orders can be cancelled or modified within 24 hours of placing the order and before shipment.
ü Once an order is shipped, it cannot be cancelled or modified.
1.2 How to cancel/modify an order
ü To request a cancellation/modification, whatsapp or call us at Phone No.9443249415 immediately with your Order ID.
1.3 Refund for cancelled orders
ü If your order is cancelled within the allowed period stated above, a full refund will be credited back to your original payment method within 3-7 business days.
2. Replacement, Return& Refund Policy
2.1 Eligibility for return & refunds
Ø A refund will only be processed under the following conditions:
ü Order was cancelled before shipment.
ü Product was damaged or defective upon delivery (unboxing video required).
ü Wrong item was received (unboxing video required).
Ø Products that have been used or damaged by the customer are not eligible for refund.
Ø Outer cardboard box damage or dents in the tins or courier cover damage will not be considered as damage and are not eligible for refunds or replacements.
Ø Only the damage that affects the functionality of the product will be considered.
2.2 Unboxing Video Requirement for Claims
Ø To claim a refund for damaged or incorrect items, an unboxing video is mandatory.
Ø The video must show:
·        The sealed package before opening
·        The shipping label clearly visible
·        The complete unboxing process
Ø Claims without an unboxing video will not be eligible for refund.
2.3 Replacement and Exchange Policy
Ø Instead of refund, You can also request replacement or exchange in the following conditions:
ü Product received was damaged or defective or has missing parts (unboxing video required).
ü Wrong item was received (unboxing video required).
Note: Outer cardboard box damage or dents in the tins or courier cover damage will not be considered as damage and cannot be claimed.
3. Replacement / Exchange / Refund Process
Ø We accept replacement or exchange or returns if the request is made within 24 hours of delivery / receiving the package and the product must be in unused, in original packaging and with all tags attached
Ø Customer must initiate a request for refund / replacement /exchange with the order ID and unboxing video immediately by contacting our customer support team via Whatsapp.9443249415.
Ø We will inspect your return / replacement/ exchange request and approve it
Ø If the replacement/ exchange request is approved, we will arrange the pickup and provide new product.
Ø If the return is request is approved, we will arrange pickup and the amount will be refunded to the original payment method within 3-7 business days after receiving it by us.
Ø Note: Incase of replacement/return/exchange, our courier partner will pick up the product only if the product is kept in unused, in its original packaging and include all accessories, manuals and tags.
 4. Contact Information
For further assistance/ related queries, contact us at:
Email: support@kidzycasa.com
Phone:Â 9443249415
By placing an order, you acknowledge that you have read, understood and agreed to our cancellation, replacement and refund policy.
